Key to My Heart Custom Necklace

Thank you for visiting and shopping at The Jewel Element. The following are the terms and conditions that constitute our Shipping Policy.

Shipment processing time

With the exception of custom orders, all orders are created and processed within 3-5 business days. Orders are not shipped on weekends or holidays.

Custom orders require 2-3 weeks for processing. This does not include weekends, holidays, and time in transit to you.

Shipping Cost

Standard Domestic Shipping (3-5 business days) on orders $0-$98.99 - $4.99

Standard Domestic Shipping (3-5 business days) on orders $99 and over - FREE

International shipping rates are automatically calculated at checkout.

Domestic:

After shipment, you can expect to receive the delivery within 2-5 business days.

International:

After shipment, you can expect to receive the delivery within 13-20 business days.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.

Delivery delays can occasionally occur.

Please do not order items, if you will need the earlier than the time stated.

International Shipment

The Jewel Element ships to all countries worldwide.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties & Taxes

The Jewel Element is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.)

We have a 30-day return policy for non-personalized jewelry, which means you have 30 days after receiving your item to request a return. Unfortunately, we cannot accept returns or process exchanges on personalized items.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. If we do not receive your return package as described above we reserve the right to refuse your return. The Jewel Element is not responsible for returning items lost or damaged in the mail.

Your items must be returned in the original packaging, including any pouches or boxes that the jewelry was shipped in.

Shipping and handling charges are non-refundable.

To start a return, you can contact us. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Cancellations, changes, or returns are not allowed on personalized styles as they are made to order and are FINAL SALE.

All custom, personalized, special order and sale products (including single initials and custom sizes) are FINAL SALE and cannot be exchanged or returned for store credit. No exceptions. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

Before contacting us, please take your time to read through the answers to our FAQs, which may provide the answer to your questions. If you cannot find your answer, please reach out to us through our contact us page.

Do you offer free shipping?

Shipping in the USA is free for orders over $99. Standard shipping is $4.99

International shipping is via DHL, and is calculated at checkout.

What is your Return Policy?

You can read our full Return Policy here

How long will it take to get my custom order?

Custom orders require at total of 2-3 weeks to be processed. Custom orders cannot be canceled after 24 hours. Unfortunately, we do not offer refunds on custom orders.

What Is Your Shipment Processing Time?

With the exception of custom orders, all orders are created and processed within 1-3 business days. Orders are not shipped on weekends or holidays.

Custom orders require 2-3 weeks for processing. This does not include weekends, holidays and time in transit to you.

Domestic:

After shipment you can expect to receive the delivery within 2-5 business days.

International:

After shipment you can expect to receive the delivery within 13-20 business days.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

Delivery delays can occasionally occur.

Please do not order items, if you will need the earlier than the time stated.

How Do I Care For My Jewelry?

Even though our jewelry is built to last, it is important to treat your jewelry with a little extra care, to keep them looking shining throughout the years. Your jewelry should be removed when applying chemicals such as lotions or perfumes, to ensure a long-lasting shine.